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Elding disclaimer

Terms & Conditions:

GENERAL: These terms apply to purchases of service(s) from the web address www.elding.is, which is run by Elding Whale Watching. The terms identify on the one hand Elding’s rights and duties and on the other the service buyer’s rights and duties. All communication regarding reservation of services, changes and cancellations shall be in writing and may be sent using e-mail or fax, or through the postal service, if time permits.

ONLINE: Service buyers can book all Elding Whale Watching’s tours until 1 hour prior to the scheduled departure. When booking a tour online, a confirmation and booking number will be sent to the e-mail provided in the booking process stating departure time and date. Paying online entitles service buyers to a 5% discount. Upon receipt of full payment, a service voucher will be sent to the e-mail provided in the booking process stating departure time and date. It is the service buyer’s responsibility to safeguard the voucher and present it to the relevant service partner as payment for each service rendered.*Please make sure that you fill in correctly all the specific fields.

CONFIDENTIALITY AND SECURITY: We highly value your decision and or loyalty in choosing Elding Whale Watching for your adventure experience booking. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details. All credit card transaction processes are verified by Borgun (www.borgun.is) and safeguarded at all times. SSL encrypts your credit card number, name, address, and telephone number before they travel over the Internet. This makes doing business over the Internet as secure as purchasing by telephone. Click on the logo below to verify our site's SSL certificate. Under no circumstances will information be handed to a third party.

CHANGE OF RESERVATION: If you need to make changes to your reservation we ask you to send us a notification as soon as possible, and not later than 12 hours before departure. Changes received less than 12 hours before departure may be subject to levy according to Elding Whale Watching’s current tariffs and the policy of our service partners.

CANCELLATION POLICY: For cancellations we ask you to send us a notification as soon as possible, and not later than 24 hours before departure in order to receive a full refund. In case of cancellation on our behalf we notify you with as much notice as possible using the contact details provided in the booking process and naturally refund the tour price.

VALIDITY OF PRICES: All rates quoted are based on current purchasing prices in Iceland. Elding Whale Watching reserves the right to increase prices already quoted or published in our price lists without notice in the event of currency fluctuation, government taxes, or any other cost increases that are outside our control. Any eventual changes in rates will not be made with less then 4 weeks’ notice before scheduled departure.

CHILDREN: Discounts for children are subject to the nature of the services and our service partners terms.

TOUR DEPARTURE: All our tours start from Reykjavík’s old harbour. The departure time is indicated on your confirmation/voucher. It is the service buyer’s responsibility to arrive at our tour office in time to check in and to board the boat.

LIABILITY: Elding Whale Watching reserves the right to alter routes, itineraries or timetables, change or cancel tour dates should the necessity arise, including irregularities due to adverse weather. The tours are run in wild nature and we can never guarantee sightings on a particular tour. In the unlikely event that no whales or dolphins are spotted during the tour we do not refund the tour price but offer a complimentary whale watching tour valid for two years. The estimated duration of tours are standard times and can change according to sea conditions. All activities are undertaken entirely at clients own risk and they must behave in a fit and proper manner at all times in accordance with Elding Whale Watching guidelines and must take proper responsibility for their own safety. All tours and outdoor activities carry inherent risks and Elding Whale Watching does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). Elding Whale watching, it’s managers and staff accepts no responsibility or liability for any loss or damage of passenger’s property on our boats. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation during your tour.