Terms of service
We always try to help travelers fulfill their dream vacation. If you need to change the details of your trip, you can do so by pressing the ‘Click here to edit booking’ button on your electronic voucher. This electronic voucher will be sent to your email upon booking.
Please bear in mind the best services with the best prices and highest ratings get fully booked quickly in Iceland. Completing your booking will ensure the best availability and pricing for your trip. Please find a summary of our cancellation policy and terms of service below. For further information, please see our Terms and Conditions.
Cancellation Due to COVID-19-Related Reasons
If you place a booking on Guide to Iceland but test positive on arrival to Iceland or if your flight to Iceland is canceled due to COVID-19, you will get a full refund.
Alternatively, you can choose to reschedule your trip to another date.
In order to get the full refund, if you test positive on arrival, please contact us via email with your booking details and your test result within 24 hours after you receive the test result.
Cancellation of Day Tours, Bundle Discount Deals, Multi-Day Tours, and Car Rentals
You can cancel your booking with Guide to Iceland up to 24 hours before departure and receive a full refund. This can be done via the ‘Edit Booking’ button in your electronic voucher email.
In case of partial cancellations, such as an activity portion of a multi-day tour getting canceled by the operator, or a tour layout being changed due to weather conditions or other unforeseen circumstances, a partial refund is due. If an activity is changed, the price difference between activities will be refunded, or a percentage stated by the tour operator as the standard refund due to changes in the program of tour.
Cancellation of All-In-One Self-drives Tours and Holiday Packages Arranged by Guide to Iceland
You can cancel your All-In-One Self Drive or Holiday package arranged by Guide to Iceland up to 24 hours before the tour departure. No refund is issued if there are less than 24 hours to the start of your vacation package.
It is not possible to cancel individual services within a package within 24 hours of the tour starting date. Please note that this includes reducing the number of participants within a self-drive tour or a package.
In cases where an All-In-One Self Drive or a Holiday Package is disrupted due to official road closure or an Act of God, Guide to Iceland will reroute and or rearrange to the best of our abilities and assist with cancellations, making partial and full refunds when applicable.
Cancellation of Accommodation Bookings
The cancellation policy of your accommodation booking is dependent on your selected pricing option during the booking process. You can find the detailed cancellation policy of your accommodation booking in your email voucher.
To cancel your accommodation booking, select the ‘Click here to edit booking’ button in your electronic voucher email, or contact us via info@guidetoiceland.is with your booking number and the cancellation request.
Please note that if your accommodation booking is a part of an All-In-One Self Drive or Holiday package serviced by Guide to Iceland, you will not be able to cancel it via the button in the electronic voucher.
Cancellation of Flights
If flights are a part of a tour, standard tour cancellation terms apply.
If your flight is arranged independently and not part of an existing product, special terms apply. The terms will be agreed upon prior to your flight booking and can usually not be refunded unless extra insurance has been purchased during the initial booking process.
Cancellations due to Weather Conditions
If your tour is canceled by the tour provider due to weather conditions or any other environmental circumstances, you will always receive a full refund. Exempt from this are any rescheduled second tries of tours that have already been serviced as a first departure.
In the case of a volcanic eruption taking place on Icelandic soil stopping you from getting to Iceland, you will also receive a full refund on all products booked on Guide to Iceland. This does not apply if you choose not to visit due to an eruption, as volcanic eruptions in Iceland are frequent and far from populated areas.
How to Cancel or Change a Booking
All cancellations and changes must be made through the voucher that you receive in your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. After clicking the button you will be taken to a modification page where you can amend your booking details. There will be buttons available both to confirm changes and to cancel your booking. If you can not cancel or modify your booking even though you still have enough advance notice, you can send a cancellation request via email to info@guidetoiceland.is.
Refunds of past services need to be submitted within 15 days after the completion of the tour/package services. All refund requests must be made through email to booking@guidetoiceland.is with the email subject as Refund Request - [Order number]. We do not charge anything for helping you modify day tours, multi-day tours, and car rental bookings as long as the request is made with more than a 24-hour notice but costs can change depending on the new booking details. Please be advised that though we always try our best, due to high demand and low availability, rearrangements are not always possible.
For All-In-One Self-drives and Holiday Packages arranged by Guide to Iceland, please contact your travel agent for any changes needed. We do not charge anything for helping you modify your All-In-One Self-drive or Holiday Package, but please note that costs may change, depending on hotel rates, car rentals, change of included products, etc. In that case, we will seek your approval before finalizing the changes. You will then either be billed with the additional costs or refunded with the difference. In cases where changes reach a form that requires rebookings and tailoring of travel, a service fee of 15% of the total tour price might apply. Please see the full Terms and Conditions for further details.
Please note that changing the number of people in a booking to a smaller number is considered cancellation for the change in the number of pax.
Terms for Accommodation in All-In-One Holiday Packages and Self-Drives Booked with Guide to Iceland
If you are booking an All-In-One Holiday Package or Self-Drive with Guide to Iceland, accommodation will be arranged as follows:
Super Budget level accommodation is set in hostel dormitories or rooms with shared facilities, regardless of the number of participants.
Budget, Comfort, and Quality level accommodation will be arranged as follows: a single traveler will receive a single bedroom; even number groups will receive twin/double rooms, and odd-numbered groups of travelers will be booked into triple rooms.
Accommodation for children and teens is arranged so that they lodge with their guardians, either in a baby cot or on an additional bed in the room. Should the number of children and teens exceed the number of adults traveling with them, the exceeding number of children/teens will be subject to full adult prices.
Please note that you can contact us at any time to make changes to your accommodation level. Additional charges may apply.
Car rental terms
All drivers must be a minimum of 20 years of age and have had a driver’s license for at least one year. For certain vehicles, the minimum age might be 23 or higher. It is the responsibility of the client to understand and honor the driver's minimum age. Please note that rentals are not obliged to honor a rental should the driver not meet the age requirements.
Upon receiving the rental vehicle, a valid driver's license in the Latin alphabet and a credit card must be presented. You will be asked to sign a contract with the car rental. We advise you to read this contract carefully and make sure that you are aware of the different insurances that you choose, what you are insured for, self-risk, and more.
Please note that a security deposit from a valid credit card of the driver might be required upon pick up. The amount may vary depending on the car rental and the car model. Please contact the rental agency directly for further information. Upon return of the car, the deposit will be returned to you, provided the conditions of the car are the same as when picked up.
Please note that the car rental agreement will be between the renter and the car rental agency, and any disputes regarding damages, etc. will need to be resolved between the two parties. Guide to Iceland cannot be liable for what you have agreed upon with the car rental company.
Guide to Iceland cannot be liable to any losses, damages, injuries, accidents, death, or sickness during your stay in Iceland. All matters related to damages to the car are dealt with directly by the car rental. If you have any complaints about one of our car rental partners please send us an email at info@guidetoiceland.is and we will help you protect your rights.
Pickups
During the booking process, you will be able to choose a pickup location and time. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is non-refundable.
If you do not know your pickup location at the time of booking, you can choose to update your pickup location later, up to 24 hours before departure. Click on the link in your voucher email to update your pickup location and other details. Please call the number listed on your voucher if you do not receive a confirmation of your pickup location update.
Terms of payment
For your convenience, you can display product pricing on our website in a number of currencies. If you choose to pay with Visa or Mastercard, we can charge you in the displayed currency of your choice. However, if you choose to pay with alternative payment methods, other than Visa and Mastercard, we can only charge you in USD, EUR, GBP, CAD, CHF, DKK, JPY, NOK, NZD, or SEK, depending on the payment method you choose. All refunds will be performed in the same currency that was used for processing at the time of booking with no additional fees being applied. It can take your bank 10-14 business days to process your refund.
Guide to Iceland does not charge any booking or transaction fees. We can not be held liable for any losses in currency exchange during transactions, nor any third-party transaction fees that may occur at the time of payment and/or refund.
When you reserve online a full payment is charged to your credit card. To reserve for group bookings and packages of more than 15 people, you can also contact us by email and make a 15% down payment. We will then start reserving your trip to secure you the best price. The rest of your payment must reach us 30 days before your arrival.
If your reservation amounts to more than 300,000 ISK, you can contact us and do a 50% deposit, and pay the remaining 50% one month before your arrival in Iceland. Should the final payment be not received, your booking will be canceled and your deposit will be fully refunded.
You can also split the payment between two or more credit cards. Please contact info@guidetoiceland.is for the down payment and split payment requests.
Best Price Guarantee
At Guide to Iceland, we offer the Best Price Guarantee on our products. It ensures that you will get the lowest price of the product you purchase on Guide to Iceland. Should you find a lower price of the exact same product elsewhere, you can contact us and get a refund for the price difference.
Please note that our Best Price Guarantee only applies to the exact same product, meaning that the product is from the same service provider. If there are more than one service provider offering products of a similar nature, such as a tour with the same itinerary, or a rental car of the same model, products from different providers are not considered the same product and will not be price matched.
General Terms
Guide to Iceland cannot be liable to any losses, damages, accidents, injuries, death, or sickness during your trip. The same applies to any changes in trip schedule due to weather, strikes, or any other force majeure. Service providers reserve the right to change routes, schedules, and itineraries if needed because of weather, road conditions or should the necessity arise because of unforeseen reasons or circumstances.
We advise all travelers to purchase comprehensive travel insurance to minimize possible losses due to unforeseeable situations during their travel. Guide to Iceland does not offer any travel insurance, so please contact your preferred private travel insurance company.
If you have a complaint about any of our partners please contact us at info@guidetoiceland.is and we will help protect your rights.