We always try to help travellers fulfill their dream vacation. If you need to change the details of your trip you are always welcome to contact us and we will make the necessary arrangements.
Please bear in mind that Iceland is now getting 6 times of its population of travellers, and that tourism services are in high demand. The earlier you reserve your trip the better availability you can find and the better rates you can get. Please note that Guide to Iceland does not include international flights in packages, nor do we handle such bookings.
Please find our cancellation policy and terms of service below.
Cancellation of day tours
You can cancel your day tours up to 24 hours before departure and receive a full refund.
Cancellation of Car Rentals
You can cancel your car rental reservation up to 24 hours before departure and receive a full refund.
Cancellation of accommodations
You can cancel your online accommodation bookings up to 48 hours before arrival and receive a full refund.
Cancellation of Multi-day tours and packages
You can cancel your multi-day tour up to 7 days in advance before departure and receive an 85% refund. The 15% service fee is to cover our cost of planning and arrangement. You can not cancel any individual services within a package within 7 days before departure.
Cancellation of flights
Scheduled international and domestic flights are non-refundable
Cancellation due to weather
If we cancel your tour due to weather conditions or any other circumstances you will always receive a full refund. If a volcanic eruption stops you from getting to Iceland you will also receive a full refund on tours and car rentals. Note: Flights are non-refundable.
How to cancel or change a booking
All cancellations must be made through the voucher that you receive on your email after booking. It will have an edit booking button that allows you to modify and cancel your bookings. If you can not cancel or modify your booking then the time to do so has expired.
Refunds of past services need to be submitted within 15 days after the completion of the tour/package services. All refund requests must be made through email to firstname.lastname@example.org with the email subject as: Refund Request - "Order number".
We do not charge anything for helping you change or rearrange your booking for all types of tours, packages and car rentals. But costs can change accordingly with your new details, depending on hotel rates, car rentals etc. In that case we will either notify you about the increased costs or refund you the difference.
Please note that changing the number of people in a booking to a smaller number is considered cancellation for the change in number of pax.
For day tours and car rentals, please let us know your changes at least 24 hours in advance for the change to take effect. For multi-day tours and packages, please allow 7 days in advance. Please also note that we might not be able to fulfill your changed requirements due to lack of availability. But we will always do our best.
During the booking process you will be able to choose a pickup location and starting time. If you do not show up for the scheduled pickup time and location stated on your booking, your reservation is nonrefundable.
If you do not know your pickup location at the time of booking, you can choose to update your pick up location later, up to 24 hours before tour departure. Click on the email in your voucher email to update your pickup location and other details. Please call the number listed on your voucher if you do not receive a confirmation of your pickup location update.
Terms of payment
When you reserve online a full payment is charged to your credit card. To reserve for group bookings and packages of more than 15 people, you can also contact us by email and make a 15% down payment. We will then start reserving your trip to secure you the best price. The rest of your payment must reach us 30 days before your arrival. Please contact email@example.com for this service.
We always charge in Icelandic krona. On our website you can view an estimate of prices in a number of currencies. This is only to help you understand the approximate price in your preferred currency. Final payment is always conducted in ISK. We also refund in ISK. As Guide to Iceland does not charge any booking or transaction fees we can not be held liable to any loss in currency exchange during transactions.
Guide to Iceland cannot be liable to any loss, damage, accidents, injuries or sickness during your tour. The same applies for any changes in tour schedule due to weather, strikes or any other force majeure. Tour operators reserve the right to change routes, schedules and itineraries if needed because of weather, road conditions or should the necessity arise because of unforeseen reasons. We advise all travelers to purchase a comprehensive travel insurance to minimize possible loses due to unforeseeable situations during your travel. If you have a complaint about any of our partners please contact us in the email firstname.lastname@example.org and we will protect your rights.
Car rental terms
All drivers must be a minimum of 20 years of age and have had a driver’s license for at least 1 year. When you receive your car you must present a valid drivers license and a credit card. You will be asked to sign a contract with the car rental. We advise you read this contract carefully and make sure that you are aware of the different insurances that you choose; what you are insured for, self-risk and more.
Guide to Iceland cannot be liable to any damages, injuries, accidents or sickness during your stay in Iceland. All matters related to damages to the car are dealt with directly with the car rental. If you have any complaints about one of our car rental partners please send us an email to email@example.com and we will help you protect your rights.
Terms for accommodation in self-drives booked with Guide to Iceland
If you are booking an all-in-one self-drive with Guide to Iceland, accommodation will be arranged as follows:
Super Budget level accommodation is set in dormitories or rooms with shared facilities, regardless of the number of participants. Budget level accommodation and Comfort level accommodation will be arranged as follows: A single traveller will receive a single bedroom. Even number groups will be set at twin/double rooms, and odd numbers at extended twin/double or a triple.
All bookings at Quality level will be set a single for one traveller and two travellers or even numbered groups in double/twin rooms. Odd number groups will always be allocated a single room for the single traveller. If more than one individual of the group requires a single room, additional charges may apply. Different arrangements can be made, but please note that fees might apply.
Accommodation for children and teens is always arranged so that they lodge with their guardians, either in a baby cot or an additional bed in the room. Should the number of children/teens exceed the number of adults travelling with them, the exceeding number of children/teens are subject to full adult prices.