cancellation policy for Swoop Airlines

Swoop Airlines Cancellation Policy: What You Need to Know

Swoop Airlines, a Canadian ultra-low-cost carrier, offers travelers affordable options for flying within Canada and to select international destinations. However, travel plans can change, and sometimes flights need to be canceled. In this article, we'll delve into Swoop Airlines' cancellation policy to help you understand the process, associated fees, and the steps you should take if you find yourself needing to cancel a Swoop flight.

Cancellation Window and Fees:

Swoop Airlines' cancellation policy allows passengers to cancel their flights, but the fees and eligibility for refunds vary based on the fare type purchased and the timing of the cancellation.

1. Within 24 Hours: If you've booked a Swoop flight and wish to cancel it within 24 hours of making the reservation, you can do so without incurring any cancellation fees. This 24-hour grace period is mandated by Canadian aviation regulations and applies to all fare types.

2. Standard Fare: Swoop offers a Standard fare, which is the most flexible option. If you cancel a Standard fare ticket more than 24 hours after booking or within 24 hours of departure, you will receive a travel credit for the full value of the fare, minus any applicable taxes and fees. This travel credit can be used for future Swoop bookings.

3. Economy Fare: For passengers holding an Economy fare ticket, cancellations are generally non-refundable. However, if you purchase the "Flex" add-on during booking, you gain some flexibility. With the Flex add-on, you can cancel your flight and receive a travel credit for the full value of the fare, minus taxes and fees.

4. Promotional and Sale Fares: Tickets purchased at promotional or sale prices are often non-refundable and non-transferable. Be sure to review the terms and conditions of your specific fare type during the booking process to understand the cancellation policies that apply.

Cancelling Your Swoop Flight:

To cancel a Swoop flight, follow these steps:

1. Visit the Swoop Website: Go to the Swoop Airlines website (www.flyswoop.com) and log in to your account.

2. Access Your Booking: Locate and access your booking using your reservation or confirmation number and the last name of the passenger.

3. Select the Flight to Cancel: Once you've accessed your booking, find the flight you wish to cancel.

4. Cancellation Process: Follow the on-screen instructions to initiate the cancellation process. You may be asked to confirm the cancellation and accept the associated fees or travel credit terms.

5. Receive Travel Credit: If applicable, Swoop will provide you with a travel credit for the value of your canceled flight, minus taxes and fees.

6. Use Your Travel Credit: Your travel credit can be applied toward a future booking with Swoop. Keep in mind that travel credits typically have an expiration date, so check the terms and conditions for details on when you need to use it.

Important Considerations:

• Swoop Airlines' cancellation policy may be subject to change, so it's advisable to review the most up-to-date terms and conditions on their website or contact their customer support for the latest information before making any cancellations.

• When using a travel credit for a future booking, make sure to factor in any differences in fare prices, taxes, or fees. Travel credits do not always cover the full cost of a new ticket.

• Keep all documentation related to your cancellation, including confirmation emails and your travel credit details, for reference when rebooking your flight.

• If you're uncertain about your travel plans and want more flexibility, consider purchasing the Flex add-on during booking. It can provide more options for canceling or changing your flight without incurring additional fees.

In conclusion, Swoop Airlines offers a cancellation policy that allows passengers to cancel their flights, but the fees and eligibility for refunds depend on the fare type and timing of the cancellation. Understanding the specific terms associated with your fare is essential to making informed decisions about cancellations and rebooking. Always check the latest policy details on Swoop's website or contact their customer support for the most up-to-date information