Lotus Car Rental

Car rental

excellent except the absence of staff when we returned the car. We had to leave the key without being able to confirm in writing that we had returned the car in perfect condition. Also it was 31 December and the shuttlebus apparently not working at Keflavik- if a passer by hadn't told us it was only a 3 minute walk to departures we would have stood there for a long time in the cold. Your staff and car were fine.

It is nice experience with car rental. The staff is friendly and helpful. The car is in good condition.

The car we rented for one week was perfect for our trip to Iceland. The all wheel drive Subaru Forrester worked out great on the snow and icy roads. The communication and booking process was very good. The road condition emails that were sent throughout our visit were also very helpful. Overall great car and experience! I would use them again.

The car is good, and the staff are nice. They're quite patient on answering a lot of questions! However, they might make some mistakes if you rent the car though other websites, like here. What we experience is, we'd like to add another extra driver when pick up as we've already add one while booked here. The situation is complex and they might not figure it out how much to charge in the first try. Though they're patient and welling to help customers, the credit card will still be charged with the over-sea operation fee even if they canceled it later. So you might like to be careful.

100% percent delighted. The car was perfect! Pick up and drop off were fast.

Staff was super friendly and helpful. We accidentally cut our rental time by a day online and couldn't change it back, but we were able to correct it when we picked the car up. The return process was painless, they inspected the car and gave us a good to go!

Staff was friendly, very open and helpful. The experience was smooth. The car was super nice.. they also gave me small gift ;-) So far the best car rental company!!!

Great service. Good and reliable car. We checked-in in Reykjavik near Harpa. Everything was on time. Check-out was also fine. Needed to wait a little because people before us did not have insurance. I recommend to have gravel protection insurance.

Perfect service, very good car, fast pick up service. Everything was well prepared and very well organized. Check out was also very well prepared and it took really minimum time necessary to check the car. I would recommend and use the service again.

Excellent staff very helpful, I would rent a car from Lotus again! the car was clean and ready to go when we arrived at 7am, the checkout was quick. Lotus car rental is located 5min walk from the airport.

We had the best experience with Lotus car rental. When we arrived to pick up our car (early in the morning) it was ready for us at the airport pickup location. The car was a new Duster, with very little miles on it. It fit the four of us and our embarrassingly large amount of luggage. The car drove smoothly and we even enjoyed the seasonal gravel roads. Drop-off was just as easy as pick up. Everyone we dealt with was friendly. If/when we return to Iceland will definitely use them again.

Lotus were fantastic. Very helpful and the suzuki grand vitara was great. Highly recommended.

This rental company was awesome. We got a Suzuki Vitara and it was very easy to drive. Service was amazing!

We got the 2012 Suzuki Vitara and the car was really nice to drive. Very simple procedure, very nice service. It was an excellent experience!

Car was in good shape and service excellent!

 

ABOUT US

 

At Lotus Car Rental Iceland, we offer you the most friendly, and personal services in Iceland. We are here to make sure you receive the most affordable, quality cars in Iceland.

A journey begins with a first impression, so please allow us to guide you along your way! Your safety and affordability are our first priorities!
We offer various types of cars to fulfill your satisfaction! Our vehicles range from 4×4’s, to jeep, to small town cars. Also, all of our vehicles come with unlimited mileage and no extra hidden costs! You can pick up your car directly from the Keflavik International Airport. We can also drop off your car at any location in Reykjavik and Keflavik FREE of exrra charge!
Our goal is to jump start your trip here in Iceland by providing you with an affordable, quality car during your Icelandic adventure!

We want to make our customers as happy as possible, so please let us know if you have any special requests or special needs! If you have any other questions, please feel free to contact us and we will be in touch with you as soon as possible!

 

TERMS AND CONDITIONS

Insurances
We at Lotus car rental do not want to charge you for any damages. We want you to have a pleasant trip without worries. Therefore, we offer you probably the best car rental insurance available in Iceland: The Platinum Insurance Plan with a liability/deductible of 0 ISK, also it covers river crossing, damage to chassis, engine, transmission, towing cost and many other things. Third-party liability insurance is included in all rentals.
For more information about our insurances visit: www.lotuscarrental.is/insurance.

Debit Card Imprint and deposit
All rentals are subject to the full rental agreement terms and conditions at the time of rental. A debit card imprint and deposit of the selected insurance liability will be taken at the start of all rentals, for security reasons, even when a voucher covers the cost of the rental. The deposit amount will be released after inspection by Lotus car rental at the end of the rental. This debit card imprint or deposit may be used to pay all extra charges as additional insurance, parking fines, damages or any cost due to the rented vehicle as a result of the renter use of the vehicle.
Note: Renter(s) who purchase the Platinum Insurance Plan do not pay any deposit. Deposit for the Gold Insurance Plan is 65.000 ISK, Silver Insurance Plan is 150.000 ISK, and Bronze Insurance Plan is 360.000 ISK.

Credit Card Imprint
All rentals are subject to the full rental agreement terms and conditions at the time of rental. A credit card imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the rental. This credit card imprint may be used to pay all extra charges as additional insurance, parking fines, damages or any cost due to the rented vehicle as a result of the renters use of the vehicle.

Age requirement and driver license
A full driver’s license must have been held for at least 12 months and must be present at the start of the rental. The renter must be 20 years of age to rent a smaller vehicle. The renter must be 23 years of age to rent 7-seater SUV, Luxury vehicles, and 9-seater vans.

Cancellation policy
Full refund on cancellation with more than 48 hours until scheduled pick-up.
No refund on cancellation with less than 48 hours until scheduled pick-up.

Pick-up and Drop-off service
No additional fees are charged for pick-up and drop-off at Keflavík International Airport. A small additional fee will apply for pick-up and drop-off at a chosen location in Reykjavík or Keflavík. Instruction about the pick-up and drop-off service: www.lotuscarrental.is/about/pick-up-service/

Late or Early returns
Late returns of more than an hour after scheduled drop off time will result in charge of one additional day.
The renter(s) can return the vehicle earlier than scheduled drop off time. The renter(s) will get that price difference refunded if he notifies Lotus car rental with at least 48 hours before scheduled pick-up otherwise no refund.

Fuel
The vehicle is normally full of fuel, the renter(s) must return the vehicle full of fuel unless a prepaid fuel has been purchased. An ISK 3.000 administration fee will apply if the vehicle is not returned full of fuel. Renter(s) is fully responsible and will need to carry the repair cost if a wrong fuel type is pumped into the vehicle.

Vehicle Types
We reserve the right to substitute vehicles if the reserved vehicle type is not available, either with similar vehicle or higher class.

Subject to terms and conditions
In the event of a collision or accident, the renter shall immediately notify the appropriate police authorities as well as Lotus Car Rental of the incident. The renter may not leave the scene before the police have arrived.

Should the renter(s) fail to comply with any conditions of this contract, all losses and damages suffered by the owner arising out of such failure might be borne by the renter(s). The renter(s) agrees to rent the above vehicle and elects to pay all amounts payable under this agreement by the method of payment of which details are given in this document.

The renter(s) accept responsibility for all traffic violations. An ISK 5.000 administration fee will apply for any unpaid fines or to a delayed process of infringement.

Renters responsibility
Maintaining antifreeze, AdBlue and oil levels is the renter(s) responsibility. Any cost incurred will be reimbursed upon production of a receipt. Should any malfunction of the vehicle occur, any sign of overheating, the renter(s) must stop the vehicle immediately, or renter(s) will be held liable, and loss of bond may occur.

TAX
Local value added tax (VAT) 24% is included in all prices.

Payment
If you have a specific wish regarding payment or your car rental, please email us: booking@lotuscarrental.is

Service fee
Vehicle Pick up fee after damage is 350 ISK per. Km. Minimum 15.000 ISK

Rental Agreement

Obligations of the Renter

1) The renter(s) agrees to the provisions of this lease and has received a copy of it.

2) The renter(s) will return the vehicle:
a) And all accessories (including tires and tools) in the condition they were when received, apart from normal wear due to use.
b) On the date specified in this lease, unless otherwise agreed upon later.
c) To Lotus Car Rental’s premises, unless otherwise specified.

3) If the renter(s) does not return the vehicle at the time agreed upon in this lease or does not declare his intention to extend the lease, Lotus Car Rental or the police is authorized to repossess the vehicle without further notice and at the renter’s expense. Extending the lease is dependent upon the consent of Lotus Car Rental. If the renter(s) returns the vehicle 1 hour or later after the lease has expired, Lotus Car Rental is authorized to demand up to 24-hours rental under the terms of this lease.

4) The vehicle shall be handled and driven carefully. Only those named as drivers on the first page of the agreement are authorized to drive the vehicle. The renter is liable for damages resulting from the use of the vehicle for which no compensation will be paid by the vehicle’s insurance company. This includes damage to the vehicle and/or injury to passengers due to the following:
a) Off-road driving.
b) Driving across rivers or any kind of watercourse.
c) Intentional acts or gross negligence.
d) Use of intoxicants by the driver.
e) Vehicle use that contravenes Icelandic law and/or the provisions of this lease.

5) In the event of a collision or accident, the renter(s) shall immediately notify the appropriate police authorities as well as Lotus Car Rental of the incident, and the renter(s) may not leave the scene before the police have arrived.

6) The number of kilometers (km) that the vehicle will be driven while this lease is in force is determined by reading a normal odometer supplied with the vehicle by the manufacturer. The renter(s) shall notify Lotus Car Rental as soon as possible if the odometer is out of order or stops functioning during the term of the lease.

7) Lotus Car Rental is not responsible for the disappearance of or damages to property that the renter(s) or any other party leaves in or transports with the vehicle.

8) The renter(s) agrees to pay Lotus Car Rental, upon request:
a) A deposit amounting to the estimated cost of hiring the vehicle.
b) Any and all expenses incurred by Lotus Car Rental if he has to bring the vehicle back to his premises, in the event that it has been left somewhere without supervision, regardless of the condition of the vehicle, the roads or the weather.

9) The renter(s) is not authorized to have repairs done or make changes to the vehicle or its accessories or to put the vehicle up as any kind of security, without the prior consent of Lotus Car Rental.

10) The renter(s) is liable for all parking meter charges and fines for breaking traffic laws.

11) The renter(s) is not authorized to use the vehicle for transporting passengers for payment, loan it to others, or sublease it.

Obligations of Lotus Car Rental

12) Lotus Car Rental will supply the vehicle at the agreed time and make sure it meets all the demands.

13) If the vehicle malfunctions, Lotus Car Rental shall supply the renter(s) with a comparable vehicle as soon as possible. If the damages are minor, Lotus Car Rental is authorized to have repairs done on the vehicle after obtaining the renter’s consent.

14) Lotus Car Rental shall inform the renter(s) of the content of the agreement, particularly as to the regards of the obligations that the renter(s) undertakes by signing it.

15) Lotus Car Rental shall inform a foreign renter(s) about Icelandic traffic regulations, traffic signs, and regulations banning off-road driving. Lotus Car Rental shall particularly point out the danger stemming from animals on the roads.

16) If Lotus Car Rental wants to limit the use of the vehicle regarding its equipment and/or road conditions, this shall be done in writing before this lease is signed.

17) Lotus Car Rental will maintain valid liability insurance for his business operations.

Insurance

18) The lease sum/rental fee includes mandatory vehicle insurance that includes liability insurance and accident insurance for the driver and the owner.

19) Third-party liability insurance consists of the amount stipulated by Icelandic law at any given time.

20) The renter(s) can purchase separate accident (All-risks) insurance. This policy will specify the amount deductible in each instance of loss.
For more information visit: www.lotuscarrental.is/insurance.

21) This accident/all-risks insurance does not cover:
a) intentional damages or damages due to gross negligence on the part of the driver.
b) damages resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
c) Damages due to race or test driving.
d) Damages due to war, revolution, civil unrest, riots.
e) Damages done by animals, only covered by Platinum Insurance Plan.
f) Holes burned into seats, carpets, or mats.
g) Damages affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damages resulting from this, only covered by Platinum Insurance Plan.
h) Damages caused by driving on rough roads to the vehicle’s transmission, drive, other parts that are in or attached to the chassis; damages to the chassis resulting from the vehicle scraping bottom on rough roads as a result of ridges being left by road graders; stones lodged in the road surface or on the shoulder of the road. The same applies to damages occurring when stones are thrown up, striking the underside of the vehicle during driving, only covered by Platinum Insurance Plan.
i) Damages resulting from driving in places where vehicle traffic is prohibited, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas. However, compensation will be paid for damages if the driver is forced to leave the road, for example, due to road repairs.
j) Damages caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle, only covered by Platinum Insurance Plan and Gold Insurance Plan.
k) If the vehicle is transported by sea, no compensation will be paid for damages caused by sea spray/seawater.
l) In other instances, reference is made to the general conditions for accident /All-risks insurance.

22) The renter(s) may purchase special Silver Insurance Plan (CDW + SCDW + TP), Gold Insurance Plan (CDW + GCDW + TP + GP + SAP) or the Platinum Insurance Plan (Gold Insurance + PCDW + TI + RCI).

General provisions

23) This lease agreement should be kept in the vehicle at all times.

24) Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.

25) Icelandic law applies to agreements made based on the terms cited above. This includes any claims for compensation that might be made. It also applies to the basis for and the calculation of compensation. The same applies to claims for damages based on liability outside this agreement. If legal disputes arise concerning this lease agreement, they will be heard before Lotus Car Rental’s legal venue.

26) Disputes between the parties to this lease agreement can be submitted to the active Arbitration committee of the Icelandic Consumers Association and the Icelandic Travel Industry Association.

 

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